Refunds
The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase except as specified below:
Exchanges:
At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.
**See exceptions below.
Return with Receipt:
If your purchase does not meet your satisfaction, it may be returned for full purchase amount within 60 days. Refunds will be offered in the original method of payment, except:
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A Store Return Card will be issued for all purchases made using a gift card or gift receipt.
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Online purchases made using PayPal will be refunded in cash or check.
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All returns and exchanges must be new, unused and in original packaging, with exceptions for defective merchandise and products.
Return without Receipt:
DIVINE Magazine will make every attempt to assist in locating a receipt by offering receipt look-up for purchases made with a credit or debit card. For receipts located, returns will follow the Return with Receipt method.
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For returns in which the receipt cannot be located, a valid photo ID (U.S., Canada or Mexico Driver’s License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID) must be presented by customer and will be recorded at the time of the return.
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Information from a customer ID will be retained in a secure database solely for the purposes of refund authorization and fraud prevention.
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Refunds will be given at the item’s lowest price sold within the previous 90 days.
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Refunds will be in the form of a Store Return Card and/or merchandise exchange.
Exceptions to General Return Policy
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DIVINE Magazine reserves the right to limit returns or exchanges.
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Clearance sales are considered final, sold AS IS and are not returnable for a refund or exchange.
